• If looking for a refund on an item that arrived broken, photo evidence is required and needs to be emailed to ravenspiritsales@gmail.com with intention of a refund stated, as well as name/order number
• No refunds will be given in the case of opened bottles, containers or opened packets of incense etc.
• We cannot give refunds in the case of the consumer breaking the item after receiving it, damaging/staining clothes, breaking jewellery trying it on etc.
• We at Raven Spirit have the right to refuse a refund if we have reason to believe the item was tampered with after arrival.
• If looking for a refund on an item that arrived defective, or in the case of not wanting the item any more, the item will have to be mailed back to our address before the refund process can be begun. Then the item cost, plus shipping cost will be refunded to your original payment source.
• We are unable to accept returns/refunds on earrings due to hygiene issues.
• We are unable to refund the cost to a different payment source than you paid with eg. Paying for item with Stripe and wanting the refund to be to Paypal.
• The item must be returned to us within 14 days after requesting a refund.
• A refund must be requested within 14 days of receiving the item.